Last updated: [April 2025]
At Lusso Campers, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from lussocampers.co.uk.
1. Who We Are
Lusso Campers
📍 Usher Street, Broomfields, Bradford, BD4 7DS
📞 01274 307 173
📧 info@lussocampers.co.uk
2. What Personal Data We Collect
We collect and process the following types of data:
🔹 When You Contact Us:
- Full name
- Email address
- Phone number
- Message content
🔹 When You Place an Order:
- Name, billing and delivery addresses
- Contact information (email, phone)
- Order details
- Customisation details
- IP address and browser type
🔹 Payments:
All payments are securely processed through Stripe with 3D Secure. Lusso Campers does not store your credit/debit card details.
3. How We Use Your Information
We use the data you provide to:
- Fulfil and manage your orders
- Respond to your enquiries
- Custom-build your campervan or product
- Send booking confirmations and updates
- Improve our services and customer experience
- Comply with legal obligations (e.g. VAT)
4. Sharing Your Information
We will never sell or rent your personal information.
We may share limited information with:
- Stripe (payment processor)
- Couriers or delivery partners (for products sent to you)
- Professional service providers (e.g. our accountant)
All third parties are GDPR-compliant and only access what is necessary.
5. Cookies
We use cookies to enhance your experience. These may include:
- Session cookies – for remembering what’s in your basket
- Google Analytics – to understand website traffic
- WooCommerce – to manage product selection and checkout flow
You can adjust cookie settings in your browser at any time.
6. Data Retention
We retain order information and customer details for legal and accounting purposes for a minimum of 6 years. Contact form messages are kept for up to 12 months unless requested otherwise.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access the data we hold about you
- Request correction of any incorrect data
- Request deletion of your personal information
- Withdraw consent to data processing (where applicable)
To exercise any of these rights, email: info@lussocampers.co.uk
8. Security
We take your privacy seriously and implement strong security protocols, including:
- HTTPS encryption on our website
- Secure payment gateway (Stripe with 3D Secure)
- Admin-level access restrictions
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with the new effective date.
10. Contact Us
For any privacy concerns or to request access to your data:
📧 info@lussocampers.co.uk
📞 01274 307 173
📍 Lusso Campers, Usher St, Bradford, BD4 7DS